U-tron is easy and safe to operate, remotely accessible to ensure seamless operation and service. The System is provided with intuitive configuration and operation interface for flexibility and efficiency of the parking operation. U-tron’s seamless operation is made complete by local teams of service experts.
Serviced by professionals
Innovative and simple user interface
24/7/365 support services offered
Control and software systems
Secure remote access
On-site, on-call visitations
Preventive and periodic maintenance
A U-TRON PRODUCT – YOUR SAFE CHOICE
Field proven technology from a “field proven” company 30 years of successful systems’ implementations 10 years of successful US projects Turnkey provider One-Stop-Shop Guaranteed performance
Service Offerings Framework
When you purchase an automated parking system from U-tron, the garage’s opening day is the day that seals the beginning of our relationship with you, not the end. Because our upmost goal is to always ensure that your investment is catered to and that your system performs efficiently and with maximum uptime and safety, we pride ourselves on offering the most comprehensive options for service agreements in our industry.
Our flexible service packages are designed with your specific needs, taking into consideration key factors such as desired response times, local staff capabilities, budget constraints, etc. Ranging from the basic recommended minimum to the all-inclusive / peace of mind/ worry-free packages, we will work with you to help create the right service level agreement for you. The below descriptions give you an idea of the array of our offerings.
All of our packages include:
- 24/7/365 remote monitoring and fault resolution
- 24/7/365 technical support for end users and facilities managers alike, accessible via phone (toll free) and from the U-tron app
- Monthly performance reports
- Software upgrades (continuous optimization).
Our most economic plan:
- Essential/Mandatory Preventive Maintenance visits (typically include parts lubrication, safety testing and minor adjustments on a regularly scheduled basis)
- Pay-as-you-go spare parts
- Pay-as-you-go after hours/emergency visits
- Pay-as-you-go additional service visits
Our top tier plan:
- Unlimited service calls and visits (including emergency and after hours visits);
- Spare parts;
- Preventive and Predictive Maintenance;
- Direct, live access to senior technical staff 24/7/365