Service & Support 24/7 | U-tron Automated Parking Solutions

Seamless &
Professional Service

U-tron is easy and safe to operate, remotely accessible to ensure seamless operation and service. The System is provided with intuitive configuration and operation interface for flexibility and efficiency of the parking operation. U-tron’s seamless operation is made complete by local teams of service experts.

Serviced by professionals
Innovative and simple user interface
24/7/365 support services offered
Control and software systems
Secure remote access
On-site, on-call visitations
Preventive and periodic maintenance

A U-TRON PRODUCT – YOUR SAFE CHOICE

Field proven technology from a “field proven” company 30 years of successful systems’ implementations 10 years of successful US projects Turnkey provider One-Stop-Shop Guaranteed performance

Custom-made contracts

Our flexible service packages are designed with your specific needs, taking into consideration key factors such as desired response times, local staff capabilities, budget constraints, etc. Ranging from the basic recommended minimum to the all-inclusive / peace of mind/ worry-free packages, we will work with you to help create the right service level agreement for you. The below descriptions give you an idea of the array of our offerings.

Service Offerings Framework

When you purchase an automated parking system from U-tron, the garage’s opening day is the day that seals the beginning of our relationship with you, not the end. Because our upmost goal is to always ensure that your investment is catered to and that your system performs efficiently and with maximum uptime and safety, we pride ourselves on offering the most comprehensive options for service agreements in our industry.

All of our packages include:

24/7/365 remote monitoring and fault resolution
24/7/365 technical support for end users and facilities managers alike, accessible via phone (toll free) and from the U-tron app
Monthly performance reports
Software upgrades (continuous optimization)

Our most economic plan:

Essential/Mandatory Preventive Maintenance visits (typically include parts lubrication, safety testing and minor adjustments on a regularly scheduled basis)
Pay-as-you-go spare parts
Pay-as-you-go after hours/emergency visits
Pay-as-you-go additional service visits